You want to return your order because you’ve changed your mind or there is damage. What a shame! We’re happy to help ensure that your return package is well-packaged and arrives safely.
Let us know that you’re returning your order or that there is damage. Report your return and any damage easily here with your order number and email address.
| Report a return or damage |
Handy tips for packing your return
- Package the item in its original packaging.
- Protect all sides of the item.
- Ensure that the item does not touch the shipping box.
Crockery, glass, and ceramics
- Protect plates with cardboard and cling film to prevent movement.
- Wrap mugs, glasses, and cups in bubble wrap.
Large plate? Roll it up!
- The plate is protected on all sides.
Check your shipping box!
- The box is sturdy and cannot be dented.
- The box is well-sealed with tape.
- The box is labeled "Fragile."
Great! Your package is ready for shipping. Still unsure? Shake the package. If you don’t feel anything moving, your package is ready for shipping.