Order arrived damaged? Please report your damage within 24 hours of receipt. After these 24 hours, it is increasingly difficult for us to determine whether the damage occurred during shipping or through use. Reporting damage works the same as reporting a return.
Report your damage using the button below.
Please provide the required information
- Photos of the damaged products, so that we can see at a glance how the item was damaged. This is because we need photos to properly assess the damage.
- Indicate what solution you expect from us. Do you want a new product or a refund? You can mention this directly during the claim notification.
Make sure that all information is complete. In this way we can process your request faster.
Assessing your request
Your application will now be assessed by our customer service. You will receive a response from us as soon as possible.