Want to return your order? What a pity, but no problem! Easily register your return here or through the button below with your order number and email address. Please note that used products cannot be returned!
Returns can be made within 30 days of receipt and are at your own expense.
Exception: Christmas tree decoration, return period of 14 days
Exception: Mystery boxes cannot be returned
Order arrived damaged? Report your damage within 24 hours of receipt using the button below. This works the same as registering a return. Always wait for a response from our team before returning or disposing of a damaged item.
Refund
Has your order been canceled or returned through our return portal? Once we have received the return or cancellation, the amount will be refunded within the legal period of 10 working days. This applies to all payment methods.
How did you make the payment?
- iDEAL or bank transfer: The amount will be credited to your bank account. We work with our payment partner Mollie for this, and their name will appear on your bank statement.
- Credit card: A credit amount will appear on your credit card statement once the refund is processed. This may take a few days, depending on the credit card company.
- Klarna: We ensure that Klarna does not send you an invoice or that they send a credit invoice if you have already received the invoice.
- PayPal: The amount will be refunded to your PayPal account.
- Gift card: If your order was paid with a gift card, the balance will be replenished.
- Bol.com, Blokker, Wehkamp, FonQ, Beslist, or Amazon: We will instruct them to process the refund, which will then be handled by them and appear under their name on your statement. If this is not the case, please submit a request via the "Submit a request" button with your order number and query. We will then check if it has been processed in the system.