We understand that it can be frustrating to wait for a response from our customer service team. That’s why we’d like to inform you about our process and the expected response time for complaints.
How quickly will I receive a response to my complaint?
Our customer service team aims to address every complaint within 5 business days of receipt and provide a solution. We make every effort to assist you as quickly as possible, but it may take slightly longer during busy periods.
What happens after I submit my complaint?
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Confirmation: Once you’ve submitted your complaint via our contact form or email, you will receive a confirmation of receipt.
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Investigation: Our customer service team will begin investigating your complaint. This may take up to 5 business days, depending on the complexity of the case.
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Solution or Update: You will receive a response from us explaining the situation and providing potential solutions. If we need more time to fully investigate your complaint, we will keep you updated on the progress.