We're sorry to hear that your product is not working properly. We would be happy to resolve this for you. You can submit a warranty claim via the contact form. When submitting your claim, please include the following details to help us assist you better.
Describe the issue or defect: Mention when the problem started and include your order number.
Usage and maintenance explanation: Explain how you have used, maintained, and cleaned the product so we can understand the situation properly.
Provide visual evidence: Upload photos or a video of the defect.
If your pan is defective; Include a photo of both the top and bottom.
Done! Our team will get in touch with you soon.