To provide you with the best possible service, we have chosen to allow our customers to contact us only via a form or by phone. These choices were made for several reasons.
First, using a form enhances the efficiency and organization of our customer service. By collecting all the necessary information through a form, we can address your inquiry quickly, as we immediately have all the details of your order at hand.
Regarding the quality of our customer service, phone contact ensures that we can respond to your questions and issues more quickly, especially in urgent or complex situations. Our representatives can ask additional questions over the phone, which helps them assist you better, reduces the chances of misunderstandings, and provides a more personal approach.
Another important consideration is avoiding overload and spam. By not using email, we prevent our system from being flooded with unwanted messages, which increases the efficiency and security of our communication. Managing emails can be time-consuming and sometimes leads to disorganization, whereas forms and phone handling help us stay structured and organized.
Lastly, using forms and phone communication ensures a consistent customer experience. We can make sure that every customer receives the same high-quality service by following standard procedures. Additionally, standardized forms allow us to better analyze your feedback and continuously improve our services.
We hope you understand these choices. Our goal is to serve you quickly, safely, and effectively. If you have any questions, please feel free to contact us via the form or by phone at +31 85 303 8900. We are ready to assist you!